Refund and Returns Policy

Return and Refund Policy

Last updated: August 31, 2023

Thank you for shopping at Silber’s Fine Jewelry.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Silber’s Fine Jewelry.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

The website refers to The Diamond Cutter, accessible from https://silbersfine.jewelry/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: Silbersfinejewelry@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 30 days

The Goods are in the original packaging and not damaged at all. Any attempt to disassemble the diamonds and replace them or any tampering with the jewelry’s inlays will prevent the customer from receiving a refund and an answer for the product. A product can be returned when it is undamaged in its original packaging.

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. Laboratory diamond jewelry cannot be returned, the only condition to return it is when the product that arrived is not the product that was ordered, or the product arrives damaged.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Maccabi building, Ramat Gan Israel. Office 1836. Silberberg Diam LTD. Silber’s Fine Jewelry arrival is required by appointment

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Refund and Return Policy

At The Diamond Cutter, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund and return policy. Returns – You have [14] days from the date of delivery to initiate a return. – To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. – [Specify the process for initiating a return, such as contacting customer support or using an online form.]

**Refunds** – Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. – We will also notify you of the approval or rejection of your refund. – If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [30] days. **Exchanges** – If you wish to exchange an item for a different size, color, or product, please [specify the process for initiating an exchange]. – **Non-Refundable Items** – [Specify any items that are non-refundable, such as personalized or custom-made products.] **Shipping Costs** – Shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part. – If the item is being returned due to our error, we will provide a prepaid shipping label. **Damaged or Defective Items** – If you receive a damaged or defective item, please [specify the process for reporting the issue]. – We will assess the situation and either refund your purchase or send a replacement, as applicable. **Contact Information** – If you have any questions or concerns about our refund and return policy, please contact us at [customer support email or phone number]. — Please customize this template to fit your business’s specific policies and practices. Always ensure that your refund and return policy is clear, fair, and compliant with applicable laws.